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Mark Dayter
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MarkDayter

Moose Condo Reno - Condo Renovations

Insurance
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    Services

    Kitchen Renovation
    Bathroom Renovation
    Basement Renovation

    Financing

    Not Available

    This contractor does not offer any financing option.

    Reviews

    4.0
    from
    40
    Reviews
    D DD
    D DD
    Google Review

    I contacted this company to quote a couple of renovation projects. About one month later I got the call back, the individual (DB) was welcoming and seemed genuinely interested in helping me. We set up a consultation time which came and went with him being a no show. Contacted me a day and a half later to 'confirm' our appointment for Another day implying I had our original appointment time wrong. I did not. He finally did show up to the newly scheduled meeting 20 minutes late without a hint of an apology. The consultation took about 45 minutes and he assured me I'd have my quote back by the following Wednesday (6 days later). I never received the quote. He contacted me to say it was a bit delayed but I would received right away. Never did. He then wrote back saying he'd re-send it, meaning I had missed it. I did not. After a few more days, I texted, called and e-mailed DB with no reply whatsoever. I understand covid has upended our lives but regardless of circumstances, have the decency to at least reply to someone you'd made a commitment too. Based on some of these reviews, I guess I'm lucky it only got this far. Agreed that many of these positive reviews are probably bull. Will never earn my business or anyone in my network.

    Comment from Moose Condo Reno - Condo Renovations:

    Hello, Thank you for taking the time to write a review about your experience. Based on your review it appears that I (DB) have fallen short in providing you exceptional service. If this is the case, then I am genuinely sorry. All of us at Moose, myself included, strive to change the way consumers view the Construction & Renovation industry. Our industry is unfortunately rife with unscrupulous individuals, shady business practices, deceit and poor craftsmanship- the industry has, over the years, earned a poor overall reputation. That said, we really do want the obscure cloud lifted. Moose Group is a family of dedicated, intelligent, experienced and hard working professionals. It's a group that I am very proud to be a part of... that's not to say we always hit the nail squarely on the head. We don't, we aren't perfect, as we are all human, but we do strive towards an ideal and take process improvement seriously. I can understand that your view of us may be soured. Again, I'm sorry for that - if I / we have failed, then we deserve as much. However, please consider reaching out to me to discuss this further. Hopefully we can figure this out together. I hope you and your family have remained safe and healthy through this difficult time. Sincerely, DB.

    Stephanie McEwan
    Stephanie McEwan
    Google Review

    We did an extensive reno with Moose starting in August 2021 - full kitchen, all flooring, doors and trim, popcorn ceiling removal and a complete repainting of our condo. We also had pot lights added in the living room. The reno was scheduled to start after the Civic holiday in August and had an estimated duration of 6-7 weeks, with the anticipated COVID supply chain caveats. Our renovation lasted 4 months - twice the estimated duration. For the first 8 weeks we had alternate accommodations. However, for the final 8 weeks we had to live in the condo….in a construction zone. The cause of the extended duration was not supply chain issues but rather poor project management. The project manager would not schedule trades for upcoming work until the work that they were dependent upon was completed. This created significant gaps in time where no renovation work was happening and our condo sat empty. There was also a 3 week gap in the project while we were told we had to wait for closet doors (even though the other 10 doors sitting in the condo waiting to be installed). We were told that the trade that was to install the doors would only come once - to install 14 doors. Baseboard installation, trim and painting of the condo plus clean up all had to wait….for four doors. Cool white pot lights were installed in the living room, even though the rest of the condo lighting was warm. The difference in lighting looked horrible. We were told that due to COVID warm lighting was not available. Later we learned that there were no supply issues wth the pot lights. The project manager had told the electrician to buy the wrong pot lights and didn’t want to have to replace with the correct ones. After just over three months, and after escalating to our Sales rep and the Moose office, we were introduced to Nick K. Nick had recently become the supervisor of our Project Manager and he reached out to let us know that he would come by, assess the status of our renovation and get things back on track. Well, he did just that! It was like a breathe of fresh air! Nick came in, quickly had the remaining work scheduled, had the condo fully repainted at Moose’s expense after seeing how poor a job the painter had done ( no primer and diluted paint) and pushed hard so that the reno could complete and we could finally “live” in our condo again. He kept in contact with us on a regular basis (daily, if not more often) and would come by to ensure that work was both progressing and being done with quality. He was only satisfied when we were. We were able to unpack and decorate just in time for Christmas. A HUGE thanks to Nick for his professionalism, his commitment to delivering a quality job and to ensuring that his customer was heard, supported and satisfied with the job.

    Allen Webb
    Allen Webb
    Google Review

    We wanted a fresh, updated look for our bathroom, and Moose Condo Reno delivered. From the modern tiles to the new bathtub and fixtures, the team did everything with care and precision. Our bathroom now feels like a high-end spa, and it’s become one of our favorite rooms in the house!

    Kevin Campbell
    Kevin Campbell
    Google Review

    They did an incredible job with our bathroom floor tile installation. The team was professional and paid close attention to every detail. Each tile is perfectly placed, giving the bathroom a clean, modern look. Their dedication to quality is apparent, and I wouldn’t hesitate to hire them again!

    Jack Ouellet
    Jack Ouellet
    Google Review

    Moose Condo Reno transformed our basic bathroom into a stylish shower bathroom. Their team was professional and communicative, and they completed the work on time. The new shower installation is beautiful, and the modern fixtures have added a lot of charm to our home. We’re thrilled with the outcome!

    Anthony Clark
    Anthony Clark
    Google Review

    I hired Moose Condo Reno to replace my bathtub, and they exceeded all expectations. The team was efficient, respectful of my home, and the finished product is amazing. The new tub is perfect, and they even suggested some extra finishing touches that took the bathroom to a whole new level. Excellent work!

    Leo Fortin
    Leo Fortin
    Google Review

    I was so impressed with Moose Condo Reno’s work on our bathroom floor fitting. Their team was punctual, efficient, and highly skilled. They took the time to ensure each tile was perfectly aligned and the floor looks incredible. I highly recommend them for anyone looking for high-quality work.

    Ethan Johnson
    Ethan Johnson
    Google Review

    Moose Condo Reno’s team turned our old bathroom into a sleek, modern sanctuary. From the floor tiles to the shower fixtures, every detail was carefully planned and executed. They worked with us to choose designs and materials that fit our style and budget. The results are stunning, and we couldn’t be happier!

    Adam Brown
    Adam Brown
    Google Review

    Moose Condo Reno took my dated bathroom and turned it into a beautiful, modern space that I absolutely love. Their attention to detail was clear throughout the entire process, and they kept me informed every step of the way. The tile installation is flawless, and they managed to bring my vision to life. Highly recommend this team!

    Sharon M
    Sharon M
    Google Review

    Professional, honest, works well with client. When finished it is clean.

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